We have established a cancellation policy to ensure the efficient management of our schedule and to provide fair treatment to all our clients. To ensure that we can optimise our appointment schedule, maintain reduced operational costs (including the schedule of fees we set for our clients), and accommodate other clients in need of our services, the following cancellation policy applies:

1. Booking and Payment:
To secure your appointment, all appointments must be paid in full at the time of booking. This helps streamline the process and ensures your reservation is confirmed.

2. Cancellation Policy:
Cancellations made within 24 hours of the scheduled appointment will be subject to a cancellation fee equal to 100% of the session cost as these sessions cannot be rescheduled. No shows will also incur 100% of the session cost.

Cancellations made between 24 and 48 hours of the scheduled appointment will be subject to a cancellation fee equal to 50% of the session cost and clients will receive a refund for the remainder of the amount paid.

Cancellations made more than 48 hours from the scheduled appointment can receive a full refund (less processing fees of $5.00) of the original session fee or a credit note towards their next appointment.

3. Reschedule Policy:
Re-schedules made within 24 hours of the scheduled appointment will be subject to a reschedule fee equal to 50% of the session cost as it is difficult for us to fill these spots at the last minute.

4. Refund Policy:
All refunds will incur a processing fee of $5.00 AUD. This fee covers our administrative and processing fees associated with the original booking and subsequent cancellation.