FAQ’s

FAQ’s

Frequently Asked Questions

FAQ’s2023-11-07T15:10:25+11:00
What is counselling and how does it work?2023-05-26T14:25:18+10:00

Counselling is a form of talk therapy that can help improve mental health and wellbeing by providing individuals with a safe and supportive environment to explore their thoughts, feelings and behaviours. Through counselling, individuals can gain insight into their mental health issues, develop coping skills and work through their problems in a constructive and positive way. One of the main benefits of counselling is the opportunity to talk to a trained professional who can provide empathy, understanding and guidance. A Counsellor can help individuals understand their emotions and thoughts and provide them with the tools and strategies to help them manage them in a healthy way.

How long does the counselling process typically take?2023-06-18T21:08:35+10:00

The length of Counselling can vary depending on the individual and their specific challenges, requirements and goals. Some people may only need a few sessions, while others may need ongoing counselling for an extended period of time. Your Counsellor will discuss this with you during your initial consultation session. Below is a typical counselling treatment session plan:

The Counselling Process
How often should I attend counselling sessions?2023-06-13T16:37:44+10:00

The frequency of counselling sessions can vary depending on the individual and their specific needs. Some people may need to attend weekly sessions, while others may only need to attend sessions every other week or once a month.

What if I want to stop counselling?2023-05-26T14:25:46+10:00

You can stop counselling at any time and all you have to do is let us know. There is no obligation or pressure to continue sessions. Similarly, if we feel that a referral to a specialist may be more suited to addressing your needs then we will discuss this further with you.

How are counselling sessions delivered?2023-05-26T14:27:25+10:00

We offer telehealth Counselling sessions Australia-wide through either phone or video. We also offer in-person Counselling sessions to our clients in Melbourne at our state-of-the-art practice in Murrumbeena, Victoria.

Is it normal to feel nervous about attending a counselling session?2023-05-26T14:27:34+10:00

It is normal to feel nervous about taking the first step towards embracing change. Our Counsellors are here not to judge you, but to help you. So remember, come to us with an open mind and let us help you on your journey to a happier and healthier you.

What can I expect during my first counselling session?2023-05-26T14:27:45+10:00

During your first counselling session, which will be an Initial Consultation (extended session) we will typically ask you a series of questions to get to know you better and to help us understand your unique needs and concerns and develop a counselling plan. We will also explain our approach and any forms of therapy we will use during our sessions together. Prior to your session, you will receive a number of forms which will need to be filled out and will be discussed in your initial consultation session.

What can I expect from my Counsellor?2023-05-26T14:28:28+10:00

You can expect an experienced and professional, empathetic and understanding individual who will provide you with a safe and non-judgmental space where you can freely voice your thoughts, feelings and emotions and work towards making changes to improving your mental health and wellbeing. Our team are members of industry associations including the ACA (Australian Counselling Association) and have qualifications and accreditations from a variety of reputable institutions.

What if I don’t connect with my Counsellor?2023-05-26T14:28:36+10:00

Connection is a critical part of the counselling process. If you don’t connect with your Counsellor, please reach out and let us know and to ensure you still get the support you need, we can offer options with our other Counsellors or provide a referral.

How much does counselling cost?2024-01-04T12:10:35+11:00

Our fees for in-person and telehealth counselling:
Individual Counselling
First Session – $130.00

60 minutes

Ongoing Sessions – $115.00
50 minutes
Family Therapy
Initial & Ongoing Sessions – $195.00
50 minutes
What if I need to cancel or re-schedule a session?2024-02-26T12:34:33+11:00

We have established a cancellation policy to ensure the efficient management of our schedule and to provide fair treatment to all our clients. To ensure that we can optimise our appointment schedule, maintain reduced operational costs (including the schedule of fees we set for our clients), and accommodate other clients in need of our services, the following cancellation policy applies:

1. Booking and Payment:
To secure your appointment, all appointments must be paid in full at the time of booking. This helps streamline the process and ensures your reservation is confirmed.

2. Cancellation Policy:
Cancellations made within 24 hours of the scheduled appointment will be subject to a cancellation fee equal to 100% of the session cost as these sessions cannot be rescheduled. No shows will also incur 100% of the session cost.

Cancellations made between 24 and 48 hours of the scheduled appointment will be subject to a cancellation fee equal to 50% of the session cost and clients will receive a refund for the remainder of the amount paid.

Cancellations made more than 48 hours from the scheduled appointment can receive a full refund (less processing fees of $5.00) of the original session fee or a credit note towards their next appointment.

3. Reschedule Policy:
Re-schedules made within 24 hours of the scheduled appointment will be subject to a reschedule fee equal to 50% of the session cost as it is difficult for us to fill these spots at the last minute.

4. Refund Policy:
All refunds will incur a processing fee of $5.00 AUD. This fee covers our administrative and processing fees associated with the original booking and subsequent cancellation.

Do I need a referral from my GP to see a Counsellor?2023-11-07T13:41:23+11:00

No you do not need a referral from your GP and therefore you can contact us and make an appointment straight away to see one of our counsellors.

Do you see clients under the NDIS?2023-07-24T18:36:49+10:00

Yes. We are able to see NDIS funded participants who are self-managed or plan managed only. Prior to making an appointment, please contact us via our contact page to confirm eligibility.

Can I claim the Medicare Rebate or Private Health Insurance?2024-01-04T12:11:52+11:00

No, unfortunately at this time we do not offer Medicare Rebates or Private Health Insurance Rebates and our low and affordable fees reflect this.

In addition to our affordable fees (less than gap cover after the rebate) we do not require a GP Referral, Mental Health Care Plan (MHCP) and offer little to no waiting time to see a registered counsellor.

How will my personal information be handled?2023-05-26T14:29:54+10:00

Everything that is discussed in your counselling session is private and confidential and strictly between you and your Counsellor. Your Counsellor will protect your privacy and any information you disclose during your sessions. Clinical notes may be taken during sessions and these may be stored in an securely encrypted environment to which no other person can access other than your Counsellor and yourself should you request access to your information. Under the rare circumstance of mandatory disclosure your Counsellor may be legally required to provide limited information if requested, however this will be discussed in detail during the initial consultation session.

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